KB Kookmin Bank to Launch Mobile Branch 'KB Senior Lounge' Exclusively for Elderly Customers

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[Asia Economy Reporter Yoo Je-hoon] KB Kookmin Bank announced on the 8th that it will open the 'KB Senior Lounge' in cooperation with senior welfare centers in five districts of Seoul with a large elderly population to address the financial exclusion of the elderly caused by rapid digitalization starting this July.

The KB Senior Lounge is a mobile branch that circulates weekly on designated days via a large van visiting senior welfare centers in five districts (Jungnang, Eunpyeong, Nowon, Gangdong, and Gangseo). Operating hours are from 10 a.m. to 3 p.m., with dedicated staff providing financial services mainly used by elderly customers, including ▲cash and check deposits and withdrawals ▲passbook reissuance ▲pension receipt.

KB Kookmin Bank plans to enhance financial accessibility by enabling elderly customers to conveniently handle banking tasks at welfare centers they frequently visit through the KB Senior Lounge. Additionally, in cooperation with the welfare centers operating the KB Senior Lounge, financial education programs such as prevention of financial fraud and voice phishing targeting elderly customers will also be conducted.

A KB Kookmin Bank official stated, "The operation of the KB Senior Lounge will be a practical solution to the financial exclusion of elderly customers," adding, "Starting with these five welfare centers, we plan to expand the service according to future demand."

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