Asiana Airlines Selected as '5-Star' Airline in Service Quality for 16 Consecutive Years

by Ryu Hyunseok

Published 09 Feb.2022 08:28(KST)

Photo by Asiana Airlines

[Asia Economy Reporter Yoo Hyun-seok] Asiana Airlines announced on the 9th that it has been recognized by the UK-based Skytrax as a '5-Star Airline for Service Quality' for 16 consecutive years and as a '5-Star Airline for COVID-19 Safety' in 2022.

Skytrax is the most prestigious global airline service quality evaluation organization. Every year, it selects outstanding airlines based on fair and professional assessments and internationally certifies them.

Asiana Airlines has been selected as a '5-Star Airline for Service Quality,' the highest rating, for 16 consecutive years from 2007 to this year. This year, it was also officially certified as a '5-Star Airline for COVID-19 Safety,' further solidifying its status as a global airline.

In particular, in the 'COVID-19 Safety Rating' evaluation, Asiana Airlines conducted various quarantine activities through its integrated quarantine program 'ASIANA CARE+,' including providing passengers with quarantine kits (masks, hand sanitizer, wet wipes), expanding contactless services (self check-in, backdrops, boarding), temperature checks, blocking transmission during service (cabin crew wearing protective suits, installation of counter protective screens), and in-flight ventilation, disinfection, and seat distancing. These efforts to prevent the spread of COVID-19 were recognized for their excellence, earning high evaluation scores.

Jung Sung-kwon, CEO of Asiana Airlines, said, "We are honored to be selected as a '5-Star Airline for Service Quality' for 16 consecutive years and also as a '5-Star Airline for COVID-19 Safety.' Although these are challenging times due to the prolonged COVID-19 pandemic and the spread of the Omicron variant, I thank the Asiana employees who spare no effort in actively supporting and working on the front lines to ensure safe travel for our customers."

Meanwhile, Asiana Airlines was ranked first in the domestic airline sector in last year's representative domestic customer satisfaction surveys, the 'National Customer Satisfaction Index (NCSI)' and the 'Korea Customer Satisfaction Index (KCSI).' It also won the 'Best In-flight Service Award' and 'Best Cabin Crew Award' for 18 consecutive years at the global travel magazine Global Traveler Tested Awards.