Suncheon-si, Opening of 3114 Onnuri Call Center (Abbreviated as Onnuri Call Center)

Published 01 Nov.2021 13:19(KST)

Updated 17 Aug.2025 12:14(KST)

One-Stop Phone Consultation Service Providing Fast and Convenient Support Starting from the 1st

Suncheon-si, Opening of 3114 Onnuri Call Center (Abbreviated as Onnuri Call Center)

[Suncheon=Asia Economy Honam Reporting Headquarters Reporter Lee Hyung-kwon] Suncheon City, Jeollanam-do (Mayor Heo Seok) announced on the 1st that it held the opening ceremony of the Suncheon City 3114 Onnuri Call Center (abbreviated as Onnuri Call Center) and officially started call center consultation services where telephone civil complaints are handled by professional counselors.

The opening ceremony was attended by about 30 people including Mayor Heo Seok of Suncheon, members of the Suncheon City Council, operators, and system construction officials, celebrating the opening of the call center, sharing the progress so far, and experiencing civil complaint consultations firsthand.

On this day, Mayor Heo encouraged the counselors and asked them to listen carefully to the difficulties of citizens and do their best to resolve them.

He also personally acted as a counselor to listen to and respond to citizens' civil complaint inconveniences.

The Onnuri Call Center operates on weekdays from 9 a.m. to 6 p.m., and outside operating hours, calls are connected to the duty room as before to handle telephone civil complaints.

With a total of 12 seats, dialing the representative phone number of Suncheon City and responding with the place of residence connects the caller to a counselor.

The consultation fields include one-stop call consultations for local taxes, transportation, passports, parking, water and sewage, cultural events, tourism, and more, providing faster and more convenient telephone response services.

In particular, civil complaints can be processed through two-way video consultations, and details such as local tax imposition can be notified via text messages.

Additionally, the progress of civil complaint processing can be guided through text messages and KakaoTalk.

A rookie counselor at the call center expressed a confident aspiration, saying, “I will always cherish each story like my own family with an open heart and become a guide to resolving civil complaints through excellent consultation services.”

A city official said, “We will refine the consultation manual according to the step-by-step consultation response plan and improve the counselors’ proficiency to ensure immediate response to any civil complaint, striving to enhance civil complaint services.”