Fly Gangwon Strengthens Security After Hacking Incident... Customer Service System Replacement

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[Asia Economy Reporter Dongwoo Lee] Fly Gangwon announced on the 23rd that it has selected IBS as the operator of its next-generation customer service system and has started a program replacement project.

Fly Gangwon plans to replace the current customer service system from SITA with IBS, introducing a passenger service system that covers all customer service areas including reservation, ticketing, and transportation, aiming to enhance convenience and strengthen personal information protection and security.

IBS, selected by Fly Gangwon, is a global aviation IT service provider whose services are used by airlines worldwide such as Japan Airlines (JAL), Qantas Airways, Pan Pacific Airways, China Eastern Airlines, Jin Air, and T'way Air.

A Fly Gangwon official stated, “The IBS customer service system being implemented this time will be built with a cloud-based approach focusing more on personal information management and security to prevent recurrence of hacking incidents at the US SITA data center,” adding, “We expect it will help provide safe and convenient services to customers.”

Fly Gangwon is currently addressing the situation after some customers’ personal information was leaked due to a hacking incident at the US SITA data center.

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