Hong Kong Disneyland Suspends Online Bookings After 17,000 E-Ticket QR Codes Stolen

Signs of QR Code Theft... Police Launch Investigation
Whether Additional Personal Information Was Leaked Remains Under Investigation

About 17,000 electronic admission ticket QR codes were stolen from Hong Kong Disneyland's online booking system, prompting the temporary suspension of ticket sales and hotel booking services.

Hong Kong Disneyland. Official Facebook

According to the South China Morning Post (SCMP) and other media outlets on November 15, a Hong Kong Disneyland employee responsible for IT operations discovered unusual activity in the company's computer system on the night of November 12. An investigation found signs that about 17,000 electronic admission ticket QR codes had been stolen from the online booking system.

Hong Kong Disneyland immediately suspended its online booking service and reported the incident to the police. It also strengthened security measures to prevent further damage and tightened its ticket verification procedures.

Hong Kong police classified the case as involving "access to a computer with criminal or dishonest intent" and assigned it to the Serious Crime Squad for investigation.

The official website currently states that online ticket purchases and hotel bookings are suspended for system maintenance. Visitors can purchase tickets through partner travel agencies, the official WeChat mini program, and on-site ticket counters.

Hong Kong Disneyland urged visitors to use official sales channels or partner travel agencies. It said that buying tickets from sellers of uncertain provenance could cause problems during admission or result in financial losses.

Hong Kong's privacy watchdog also said it had contacted Hong Kong Disneyland to determine the circumstances of the incident. However, it remains unclear whether any visitor personal information, beyond the ticket QR codes, was also leaked.

This content was produced with the assistance of AI translation services.