Samsung Medical Center to Automate Clinical Documentation with Medical AI Firm 'Heidi'

Cooperation on AI-powered services, including telemedicine and appointment scheduling

Samsung Medical Center is joining forces with global healthcare artificial intelligence (AI) company Heidi to build an AI-powered clinical environment.

Samsung Medical Center President Park Seungwoo (left) and Heidi CEO Kelly Thomas pose for a commemorative photo after signing an agreement to collaborate on medical AI technology on the 12th. Samsung Medical Center.

Samsung Medical Center said on Nov. 13 that it had signed a memorandum of understanding (MOU) with Heidi on Nov. 12 to cooperate on medical AI technology.

Headquartered in Melbourne, Australia, Heidi was founded in 2019 and currently supports more than 3 million patient consultations each week in 110 languages across 190 countries. Its main service uses speech recognition to transcribe conversations between medical staff and patients in real time. It also offers specialized services that can be used in clinical contexts, such as generating forms tailored to specific medical fields and supporting decision-making through real-time AI question-and-answer sessions.

Under the agreement, the two parties will cooperate on plans to apply Heidi's speech-to-text technology to "Darwin," Samsung Medical Center's medical information system. They also agreed to expand into various technologies, including telemedicine and appointment scheduling, using an AI agent for medical institutions that Heidi is developing.

Heidi CEO Thomas Kelly said, "Samsung Medical Center will be Heidi's first partner in entering the Korean market, and we plan to pursue collaboration with the hospital as a key partner. We hope Korean hospitals can strengthen their medical capabilities using our headquarters' technology while preserving the compassionate values they offer patients."

Samsung Medical Center President Park Seungwoo said, "We expect our collaboration with Heidi to further accelerate the development of a patient-friendly AI medical environment. This will be another important step forward for Samsung Medical Center as it brings the medicine of the future to life and builds the smart hospital of tomorrow."

This content was produced with the assistance of AI translation services.