Cheongyeon Uses Five-Step Screening for Cleaning Managers to Strengthen Trust in Home Services

Managers Inactive for Extended Periods or With Accumulated Customer Complaints to Undergo Retraining

Cheongyeon said on November 12 that it operates a five-step screening process for cleaning managers, including identity verification, in-person interviews and training.

The registration process for Cheongyeon managers consists of ▲identity verification through ID checks and document submission ▲one-on-one, in-person personality interviews ▲theoretical training in home cleaning ▲hands-on training in cleaning and use of the manager app ▲enrollment in liability insurance. Only applicants who meet the screening criteria can work as managers.

During in-person interviews and training, applicants are assessed on both their customer service attitude and ability to provide services. Key areas include ▲motivation for applying and basic information ▲communication skills ▲experience and capabilities ▲ability to use smartphones and apps ▲personal hygiene and cleanliness ▲service attitude.

Cheongyeon said on the 12th that it operates a five-step vetting process for cleaning managers, including identity checks, in-person interviews and training.

Follow-up management continues after registration. Managers who have been inactive for an extended period must complete the same training as new managers before resuming work. Managers who have accumulated customer complaints must undergo a consultation before re-registration and additional training, as well as a review to determine whether they can resume work.

Cheongyeon operates its “Ddeunddeun Membership” program for registered managers, which includes cleaning supplies, liability insurance and congratulatory and condolence payments. It also provides “Shared Growth Support Payments” of up to KRW 2.8 million annually, depending on work performance.

“Ultimately, it is the people providing the services who shape the customer experience on the ground, so it is important to ensure managers’ reliability and professionalism,” said Yeon Hyeonju, CEO of Cheongyeon. “We will continue to enhance our manager screening and management system so customers can feel at ease throughout the entire process, before, during and after using our services, going beyond simply connecting them with workers.”

This content was produced with the assistance of AI translation services.