The World Comes to Learn from "Government24"... Know-How Shared with 100+ Officials from 13 Countries

Eight Government24 Experience-Sharing Meetings Held from September to November with Officials from Uzbekistan, Canada, Egypt, Thailand and Other Countries

Government officials from around the world are flocking to South Korea to learn from the operational know-how and innovative practices of Government24, the country's flagship digital government platform.

The Ministry of the Interior and Safety said on November 12 that it had held eight Government24 experience-sharing meetings from September through November with around 100 officials from government ministries and public institutions in 13 countries.

The meetings were arranged in response to a series of visits and requests for cooperation from countries seeking to learn about the Government24 system. Starting with Uzbekistan in September, officials from Kenya, Canada, Armenia, Mozambique and Rwanda visited in October, followed by officials from Egypt and Thailand in November to share policy and operational experience.

Government24 is a flagship public-service portal that brings together, from the public's perspective, a wide range of administrative services previously scattered across different ministries and agencies. Building on an online user experience, it is expanding its services to include one-stop offerings tailored to different life stages, such as Safe Inheritance and Comfortable Pregnancy, as well as AI National Secretary, an artificial intelligence (AI)-powered personalized guidance service.

Officials from visiting countries see the Korean model, which uses digital technology to improve administrative efficiency and maximize public convenience, as a practical benchmark for their own digital government policies. They were particularly interested in its user-centered design and its government-wide cooperation framework, which breaks down barriers between ministries.

A senior Mozambican digital government official at the ministerial level who visited Korea on October 20 said, "People are inconvenienced because services are divided among ministries. I was deeply impressed to see how Government24 reorganized services around different stages of life, such as birth and employment." The official added, "The visit convinced me that we need to shift the paradigm from one centered on administrative organizations to one centered on users."

An Egyptian government official who visited on November 4 also said, "It was helpful to hear in detail how the government-wide cooperation framework broke down barriers between ministries, as well as about the actual trial and error and the factors behind its success."

During the same period, 292 officials from public institutions in 32 countries also visited the Digital Government Exhibition and Experience Center, operated by the Ministry of the Interior and Safety, and experienced the Government24 operating environment firsthand.

The ministry plans to continue expanding the use of AI and upgrading online public-service applications, while actively sharing its accumulated achievements with the international community to broaden global cooperation in digital administration.

Jang Dong-su, Director General for AI Government Services at the Ministry of the Interior and Safety, said, "The fact that people from many countries are visiting to learn about Government24 shows the international community's strong interest in South Korea's digital government capabilities." He added, "We will continue administrative innovation that people can experience firsthand, share our experience with the international community and contribute to global cooperation."

This content was produced with the assistance of AI translation services.