Incheon Airport Check-in System Returns to Normal at 5 p.m.; 1,200 Passengers Waited at One Point (Roundup)

Passengers Face Disruptions at Three Chinese Airlines Due to Network Issue

A disruption to the check-in system at Incheon International Airport inconvenienced passengers for a time, but the system has since been restored, it was confirmed.

The duty-free area of Incheon International Airport Terminal 2 is bustling with travelers. Photo by Kang Jinhyung.

According to Incheon International Airport Corporation, a temporary disruption to the global check-in system occurred from 4:30 a.m. on October 30 due to a network issue with U.S.-based ARINC.

Because of the network issue, a disruption occurred from noon in the TravelSky ticketing system used by three airlines—China Eastern Airlines, China Southern Airlines and Air China—leaving about 1,200 passengers waiting at the airport.

The three airlines responded to the network issue by checking passengers in manually, and normal check-in procedures have been underway since 5 p.m.

To minimize passenger inconvenience caused by the disruption, the Seoul Regional Aviation Administration and the corporation took measures including managing queues and securing clear passenger routes, adding security screening staff at departure areas, requesting additional screening personnel from the Ministry of Justice, and deploying about 60 additional on-site information and security staff.

An Incheon International Airport official said, "We will continue to monitor airport operations and do our utmost to provide stable and smooth service."

This content was produced with the assistance of AI translation services.