Ministry of Personnel Management to Use AI to Cut Repetitive Tasks... Streamline Reporting and Business Trip Procedures

First “Work Practices Innovation Guide” Published
Automated Performance Management and Expanded Direct Reporting

The Ministry of Personnel Management is working to improve how public officials work, including by using artificial intelligence (AI) to make performance management more efficient and reduce unnecessary reporting steps.

The ministry said on the 27th that it would publish and distribute for the first time a “Guide to Innovating Work Practices,” which outlines these measures. A follow-up to the “Ministry of Personnel Management Work Practice Innovation Plan” announced in April, the guide presents specific examples of improvements and practical steps employees can apply in their day-to-day work.

The guide covers the use of an intelligent work management system, streamlined reporting procedures, improved meeting practices, ongoing performance management using AI, and the use of a system for booking and settling travel expenses.

First, employees are encouraged to use the intelligent work management system to regularly record work-related conversations, materials, and collaboration. Previously, they had to rely on their memories to compile performance records after completing a task. The aim is to reduce repetitive administrative work by systematically managing work processes and results as they happen.

Reporting procedures will also be streamlined. Under the previous system, reports passed through several levels, such as deputy directors and division directors. Under the new approach, employees will be able to report directly to a superior, such as a division director or director general, depending on the nature of their work. Reports can also be submitted through the intelligent work management system, speeding up decision-making and expanding employees’ autonomy.

Administrative work related to business travel will also be improved. Instead of having travelers submit receipts and other supporting documents to general affairs or accounting staff, a dedicated system will allow them to handle the entire process themselves, from submitting travel requests to settling expenses.

The ministry plans to encourage employees to put the improvements outlined in the guide into practice, assess their impact and gather employee feedback, and share successful examples across the organization.

Yoo Seungju, Director General for Planning and Coordination at the ministry, said, “As the agency responsible for personnel management innovation, it is important that we first examine and change the way our own organization works. We will create an environment where employees can focus on their core duties with autonomy and accountability.”

In August, the ministry enacted the “Regulations on Work Practices at the Ministry of Personnel Management,” establishing the basic principles of work innovation in policy.

This content was produced with the assistance of AI translation services.