Hwaseong City: "Creating a City Where AI Comes to You"... Hwaseong MCP Initiative Gets Under Way in Earnest

Hwaseong City: "Chat with AI to make reservations and file complaints"
Pilot launch in second half of this year... Full rollout targeted for 2028
Mayor Jeong Myeonggeun: "Use official information and services, no matter which AI you use"

Hwaseong Special City in Gyeonggi Province, headed by Mayor Jeong Myeong-geun, is setting out to build an administrative service that lets residents book programs and file complaints about everyday inconveniences simply by chatting with artificial intelligence (AI). The city aims to enable residents to find the information they need and apply for services through the AI they regularly use, instead of having to visit multiple websites and apps.

Hwaseong Special City Mayor Jeong Myeong-geun speaks about the direction of the Hwaseong MCP initiative at a city administration strategy meeting on the 22nd. Provided by Hwaseong City.

Hwaseong City said on October 27 that it had held a municipal strategy meeting at City Hall on October 22, chaired by Mayor Jeong Myeong-geun, to discuss the direction of its Hwaseong MCP initiative.

Hwaseong MCP uses the Model Context Protocol (MCP), an open standard that connects AI with external information and functions, to link AI with the city's administrative information and services.

At the meeting, the city's AI Civil Servant Task Force under the AI Smart Strategy Office demonstrated how to use administrative services by connecting Hwaseong MCP, which the team developed itself, to the Claude app, an AI service.

When a user asked about programs they could attend with their child on a weekend, the AI found relevant programs in the city's integrated reservation system and provided information about them. The user then entered the date, time and number of people, reviewed the application details and gave consent, completing the reservation.

The city also demonstrated how the AI could suggest filing a complaint when a user checking arrival information for a bus stop in front of City Hall complained about long intervals between buses. The AI summarized the conversation and directed the user to file a complaint through the city's "Living Inconvenience Help" QR code.

The city said that applications for and cancellations of classes and festivals, as well as complaints about everyday inconveniences, were processed successfully during the demonstration. It also showcased a feature providing eight types of everyday information: bus arrival information, emergency rooms, waste disposal, air quality, welfare, municipal ordinances, public parking lots and city announcements.

Reservations and complaints are processed only after users review the details and consent to providing their personal information. The city said that users' personal information will not be stored separately on a server. It plans to provide answers based on official administrative information managed by the city, along with the source and time of retrieval.

Hwaseong Special City Mayor Jeong Myeonggeun speaks about the direction of the Hwaseong MCP initiative. Provided by Hwaseong City.

For residents who do not use paid AI services, the city is also working to offer a service accessible on the web without a separate subscription and to link it with the city's website.

The city plans to pilot the service with its flagship administrative services in the second half of 2026, then add services from individual departments and features developed directly by public officials in 2027. Its goal is to expand the scope of connections to administrative services across the board starting in 2028.

Mayor Jeong Myeong-geun said, "In the future, the first point of contact for residents using administrative services may be the AI in their hands rather than a website. We need to build a system that enables people to receive accurate answers based on Hwaseong City's official administrative information and access the services they need, regardless of which AI they use."

He added, "I ask that you make the protection of personal information and service safety your top priorities, and expand the functions step by step, starting with those residents can experience firsthand."

This content was produced with the assistance of AI translation services.