Jeonnam Social Service Agency Earns 'Highest Rating' in Management Performance Evaluation for 7th Consecutive Year

Integrated care and community-based services stand out; agency director also earns an "Excellent" rating
Management innovation and improved access to care in underserved areas praised across multiple areas

The Jeonnam Social Service Agency received the highest rating for the seventh consecutive year in an evaluation of the management performance of publicly funded institutions, earning recognition for its institutional management and social service achievements.

The agency said it had received the top grade, Grade A, in the “2026 Management Performance Evaluation of Institutions Funded by the Jeonnam-Gwangju Integrated Special City.” Its director also received an “Excellent” rating.

The Jeonnam Social Service Agency received the highest grade for the seventh consecutive year in the proactive welfare evaluation. Director Shin Mikyung personally visited frontline sites to ask local seniors about the convenience of welfare services. Photo provided by the Jeonnam Social Service Agency.

The agency’s ongoing efforts to improve management were positively evaluated. These included establishing strategies to build an integrated care system tailored to Jeonnam and improve the quality of social services, following up on recommendations from management evaluations and external audits, and improving its performance management system.

Key achievements included linking the agency’s strategic goals with its priority projects to strengthen policy implementation, and incorporating management improvements into its actual operations. Efforts to expand community-based social services also received high marks.

The Jeonnam Social Service Agency has worked to improve service expertise by managing the quality of privately operated social service providers and training their staff. It has also used the “Jeonnam Happy Bus,” a mobile service, to provide services closely connected to daily life for residents of islands and underserved areas.

The evaluation also recognized the agency’s continued efforts to strengthen the integrated care system in cooperation with local communities and expand projects to reduce gaps in care in areas where welfare services are difficult to access.

The agency was also recognized for strengthening the foundations of responsible management in ethics, human rights, and safety, and for continually improving its internal management system, including by fostering an organizational culture that supports work-life balance. These efforts enhanced the agency’s stability and sustainability.

The agency said that maintaining the highest rating for seven consecutive years was significant because it recognized not just a single year’s performance, but also its sustained management and ability to improve the quality of social services.

Shin Migyeong, director of the Jeonnam Social Service Agency, said, “Receiving the highest rating for seven consecutive years is not an achievement that can be accomplished through the efforts of just one year. It is the result of the combined efforts of our employees, who have fulfilled their roles close to people’s everyday lives, and those working on the front lines of social services.”

She added, “We will continue to listen to the voices of those working on the front lines and do our utmost to provide high-quality social services that people can experience in their daily lives.”

This content was produced with the assistance of AI translation services.