"AI Calls First"... Channel Talk Launches 'Voice ALF'

Conversations Supported by "Turn Detection" Technology

Channel Corporation announced on October 21 that Channel Talk would officially launch Voice ALF, an AI phone service that supports voice-based AI customer consultations.

Voice ALF is a generative AI agent that talks with customers by voice and handles customer service inquiries. It expands the service scope of ALF, the company’s existing AI agent for chat-based customer consultations, to phone calls, broadening the range of customer service that can be automated.

Channel Talk has officially launched its AI phone service, Voice ALF. Channel Corporation

Alongside this launch, the company introduced ALF Marketing, a feature that has AI call customers who meet specific criteria. One key application is B2B (business-to-business) sales. For example, at an after-sales service center, AI can talk naturally with customers to check whether a product is working properly and, if needed, send them text messages with instructions on how to get further support.

Voice ALF uses voice AI technology developed in-house by Channel Corporation. It is equipped with a Turn Detection model that analyzes customers’ intonation and hesitations to determine when they have finished speaking, minimizing interruptions by the AI.

Choi Wanseop, chief product officer (CPO) of Channel Corporation, said, "We will continue to combine the customer service operational expertise and AI technology that Channel Corporation has built up over the past decade to focus on transforming the customer phone consultation experience."

This content was produced with the assistance of AI translation services.