[2026 Parliamentary Audit] KB Kookmin, Shinhan, and Hana Bank Chiefs: "Compensation for Damages from Information Leaks"

Rep. Han Changmin asks, "Will you compensate everyone?"
Shinhan Bank president: "We plan to fully compensate about 25,000 people."

The heads of KB Kookmin Bank, Shinhan Bank, and Hana Bank, whose customers’ information was leaked in recent hacking incidents, promised to compensate affected customers.

Lee Hwanju, president of KB Kookmin Bank; Jeong Sanghyeok, president of Shinhan Bank; Lee Hoseong, president of Hana Bank; Jeong Jinwan, president of Woori Bank; and Kang Taeyoung, president of NH Nonghyup Bank, take the witness oath during a parliamentary audit of the Financial Supervisory Service and other organizations at the National Assembly on Oct. 19, 2026. Photo by Yoon Dongju

At a parliamentary audit by the National Assembly’s Political Affairs Committee on Oct. 19, Han Chang-min, a lawmaker from the Social Democratic Party, said, “Saying ‘we’ll provide full compensation if secondary damage occurs’ is just wordplay,” and asked, “Will you compensate everyone whose information was leaked from the banks, no matter what?”

Shinhan Bank President Jeong Sang-hyeok replied, “We are currently reviewing that,” adding, “Regardless of whether customers were at fault, we plan to provide full compensation to approximately 25,000 people for now.”

KB Kookmin Bank President Lee Hwan-ju also said, “We have already informed customers that we will provide full compensation if they suffer losses,” adding, “We will actively review the scope and level of compensation for the issue you mentioned.”

Hana Bank President Lee Ho-seong said, “First, we have already provided compensation by waiving fees. Second, we are contacting customers directly to enroll them in financial security insurance and compensate them for any additional losses. Third, regardless of those measures, we will of course take full responsibility for compensating customers if they suffer losses.”

The hacking incidents led to the leak of personal information belonging to 25,729 people at Shinhan Bank, 199 at KB Kookmin Bank, and 89 at Hana Bank.

This content was produced with the assistance of AI translation services.