[2026 National Assembly Audit] Woori Bank Vows to "Fix Dark Patterns as Soon as Possible" After Criticism of Timeline

Cho Junghoon: "Correcting it in 2028 is too late"
Woori Bank President Jeong Jinwan: "I received the report and ordered another review"

Woori Bank has pledged to bring forward its plans to address dark patterns in the financial sector.

KB Kookmin Bank President Lee Hwanju, Shinhan Bank President Jung Sanghyuk, Hana Bank President Lee Hoseong, Woori Bank President Jung Jinwan, and NH Nonghyup Bank President Kang Taeyoung take an oath as witnesses during a parliamentary audit by the National Assembly's Political Affairs Committee on Oct. 19, 2026. Photo by Yoon Dongju

At a National Assembly audit by the Political Affairs Committee on October 19, Assemblyman Cho Jung-hoon of the People Power Party cited typical dark patterns in the financial sector, saying, "I understand that they recognize the problem with making the 'Agree' button huge and prominent while making the 'Decline' button small, and are working on measures to address it."

Cho added, "According to the information I received, Kookmin Bank said it would come up with measures by the first quarter of next year, but Woori Bank is the latest among the five commercial banks. Isn't it too late to say you will correct this in January 2028?"

In response, Woori Bank President Jeong Jinwan said, "After receiving the report, I asked them to look into it again," adding, "We will fix as quickly as possible anything that can be fixed quickly."

Meanwhile, the heads of the five commercial banks (KB Kookmin, Shinhan, Hana, Woori, and NH Nonghyup) appeared as witnesses at a National Assembly audit for the first time in four years following a recent wave of artificial intelligence (AI)-related hacking incidents in the financial sector.

This content was produced with the assistance of AI translation services.