GS E&C Offers Tailored 'Xi Home' Training for Senior Residents

At three complexes with a high proportion of senior residents
Training on how to use Xi Home,
Xi's integrated residential services app

GS E&C said on October 16 that it had held “Xi Senior Onboarding” for around 500 senior residents of Xi apartment complexes.

A GS Engineering & Construction employee explains how to use Xi Home to residents at the “Xi Senior Onboarding” event. GS Engineering & Construction.

“Xi Senior Onboarding” is a training program on how to use Xi Home, the integrated residential services app for Xi apartment complexes. Xi Home provides a range of residential services residents use in their daily lives on a single platform, including smart home controls for operating household appliances remotely, access to shared entrances, visitor vehicle registration, and reservations for community facilities.

GS E&C employees were stationed on-site and gave senior residents one-on-one guidance on frequently used features, from installing the app and signing up to connecting their apartment units and using community facilities.

GS E&C plans to expand its “Senior Onboarding” training, taking into account demand and operating conditions at each complex. At new complexes, training will be offered early in the move-in period and when community facilities open. At existing complexes, the company will consider the proportion of senior residents and customer demand. To improve seniors’ digital accessibility, GS E&C also plans to create a more user-friendly environment with features such as “Large Text Mode,” “Easy-to-Use Mode” and “Voice Guidance.”

A GS E&C representative said, “We plan to extend the customer experience beyond digital-use support to seniors’ everyday lives as a whole, through services such as senior concierge services, family accompaniment services and community clubs. We will continue to explore ways for Xi to adapt to seniors’ lives.”

This content was produced with the assistance of AI translation services.