Hwaseong City Unveils Civil Complaint Resolution Innovation Achievements... Team Leader Kim Jeonghwan Receives Presidential Award

Hwaseong City Resolves River Odor Issues Through Public-Private Collaboration
Expanding Dedicated Teams and Experts to Strengthen Civil Complaint Response

Hwaseong Special City in Gyeonggi Province (Mayor Jeong Myung-geun) has received a government commendation in recognition of its achievements in administrative innovation related to civil complaints.

President Lee Jae-myung awarded a presidential citation to Kim Jeonghwan, Head of the Parking Facility Team in Hwaseong, Gyeonggi Province, and took a commemorative photo at the "Voices of the People Change the Republic of Korea" Civil Complaint Innovation Case Report Meeting held in Sejong Special Self-Governing City on the 2nd. Photo by Newsis

According to Hwaseong Special City on October 4, the city presented the results of establishing a civil complaint resolution system through organizational and personnel restructuring, as well as interdepartmental collaboration, at the "Civil Complaint Innovation Case Report" held at the Government Sejong Convention Center on October 2.

The event, co-hosted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission and presided over by the President, was organized under the theme "Voices of the People, Changing the Republic of Korea" to share cases of dedicated public service and innovation in administration by frontline officials.

At the report meeting, Kim Jeong-hwan, Head of the Parking Facilities Team at Hwaseong Special City, was selected as a "2026 Outstanding Civil Complaint Resolution Official" in recognition of his achievements in addressing river odor complaints through public-private collaboration, and received the highest honor: the Presidential Award.

Following this, Yoo Unho, Director of the Self-Government Administration Bureau of Hwaseong Special City, took the stage to present on the topic "Hwaseong Special City's Innovation in Civil Complaint Resolution That Creates Citizens' Happiness." Director Yoo introduced the city's comprehensive response system, which thoroughly addresses increasingly complex civil complaints resulting from rapid urban growth.

Hwaseong City operates a "Quick Response Unit for Transportation and Road Complaints," and resolves day-to-day inconveniences through initiatives such as the "Life Inconvenience Help QR" and the "Comprehensive Administrative Surveillance System." The city has also expanded dedicated teams and professional staff by launching a special civil complaint team and hiring civil service mediators.

Mayor Jeong Myung-geun stated, "This achievement is the result of listening carefully to citizens' voices and finding solutions together with various departments and residents. We will strengthen the civil complaint resolution system in which the institution takes joint responsibility and continue to protect and encourage frontline officials, creating a Hwaseong Special City where citizens and public servants can be happy and grow together."

This content was produced with the assistance of AI translation services.