"Responding to Residents’ Inconveniences Within Three Days"… Hwasun County Strengthens On-Site Communication Administration

136 Petitions and Proposals Received by the End of September
Half of Them Related to Everyday Inconveniences, Totaling 70 Cases

Hwasun County is strengthening its “communication administration” by directly listening to residents and swiftly resolving everyday inconveniences. In particular, complaints received through the direct communication channels under the county head’s office are immediately forwarded to relevant departments, with a commitment to respond to and process daily civil petitions, as well as conduct follow-up management, all within three days to increase administrative responsiveness.

Since the inauguration of County Head Lim Jirak, Hwasun County has placed communication with residents at the core of county administration and, for the first time in its history, is operating the “Direct Communication Room for County Head and Residents” and the “Direct Communication Channel for County Head.”

Promotional card news for the 'Direct Communication Room Between the County Head and Residents' and 'Direct Communication Channel of the County Head'. Provided by Hwasun County

Residents can either visit the county head’s office in person to voice their opinions, or communicate everyday inconveniences, policy proposals, and suggestions for system improvements by sending photos and messages.

Feedback received is reviewed and consolidated in the Direct Communication Room for County Head and Residents and then forwarded to the designated department for handling. To address daily civil petitions quickly, a “Rapid Response Task Force for Daily Civil Petitions” consisting of relevant departments is also in operation.

Petitions referred to the task force are processed after on-site confirmation and coordination with relevant departments. Petitioners are notified of the results, and subsequent follow-ups are conducted. This ensures a one-stop management system that integrates receipt, handling, and follow-up for each case.

In particular, upon receiving a petition, a responsible department is assigned immediately and, following review, a response, processing, and follow-up are all carried out within three days.

From July 22 to the end of September, a total of 136 petitions and proposals were received through the Direct Communication Room for County Head and Residents and other channels. By type, 70 cases, about 51% of the total, were related to everyday inconveniences. This was followed by 31 policy proposals, 22 general inquiries, and 13 long-standing community requests.

Everyday inconvenience petitions mainly involved issues closely related to daily life, such as damaged sidewalks, malfunctioning streetlights, garbage left unattended, and requests to ease parking enforcement.

Lim Jirak, County Head of Hwasun, stated, “It is important to listen directly to what causes residents discomfort and what they need, and to ensure that their voices lead to real changes in administration,” adding, “Along with preparing for Hwasun’s next 100 years, I will address even the minor inconveniences that residents feel in their daily lives, so that they can truly experience positive change.”

This content was produced with the assistance of AI translation services.