Roborock Ranks No.1 in Robot Vacuum Cleaner Category at 2026 KCSI for Second Consecutive Year

Achieved an Overall Satisfaction Score of 93.7
AI Technology, Automated Maintenance
Enhanced Services Bear Fruit

Roborock announced on October 2 that it ranked first in the robot vacuum cleaner category for the second consecutive year in the "2026 Korea Customer Satisfaction Index (KCSI)" organized by Korea Management Association Consulting (KMAC).

Roborock received the No.1 certification in the robot vacuum cleaner category at the "2026 Korea Customer Satisfaction Index (KCSI) No.1 Company Certification Ceremony" held at the Shilla Hotel in Jung-gu, Seoul on September 30.

Kim Cheongsong, Branch Manager of Roborock Korea, is receiving an award at the '2026 Korea Customer Satisfaction Index (KCSI) No. 1 Company Certification Ceremony' held on the 30th of last month at the Shilla Hotel in Jung-gu, Seoul. Roborock

In this survey, Roborock recorded an overall satisfaction score of 93.7 points, a comprehensive satisfaction score for evaluation factors of 87.9 points, and a repurchase intention score of 90.2 points, achieving high marks across both products and services. In particular, consumers cited Roborock's powerful suction, minimal restrictions on cleaning areas, convenience in use and maintenance, and low-noise design as features superior to those offered by other brands.

Roborock has continuously introduced technology tailored to the lifestyle of Korean consumers. With artificial intelligence (AI)-based navigation and precision sensors, it accurately recognizes obstacles and corners, expanding cleaning coverage. Additionally, the automation of maintenance processes such as internal cleaning, automatic mop cleaning, and filter replacement in the robot vacuum reduces the burden on end users.

Post-purchase after-sales (AS) services have also been further strengthened. Roborock has extended the official AS center operating hours and, for certain direct-drain station models where installation and dismantling may be complex, introduced a service where technicians visit customers directly to provide on-site support, enhancing customer convenience.

Kim Cheongsong, Head of Roborock Korea, said, "It is deeply meaningful to be selected as No.1 in the KCSI robot vacuum cleaner category for two consecutive years, thanks to the strong trust of domestic consumers," adding, "We will continue to provide a differentiated premium brand experience throughout every stage, from innovative technology and product competitiveness to after-sales services."

KCSI, developed by Korea Management Association Consulting in 1992, marks its 35th year as Korea's leading customer satisfaction evaluation index. It comprehensively measures and calculates product and service satisfaction, repurchase intention, and brand trust among consumers nationwide.

This content was produced with the assistance of AI translation services.