Repair Costs Covered for 34 Types of Appliances... Lotte Himart Unveils 'Home Appliance Repair All-Care'

Unlimited Repair Claims up to 1 Million Won per Year
Covers Everything from Refrigerators and Washing Machines to Laptops

On October 1, Lotte Himart announced the launch of its “Home Appliance Repair All-Care” service, which supports repair costs for up to 34 types of home appliances with a single subscription. The service also covers products purchased from other retailers and appliances already in use. Lotte Himart explained, “Unlike existing services that require separate registrations for each appliance, this is the first service in the retail industry to support repair costs for multiple devices with just one subscription.”

The customer is listening to an explanation about Lotte Himart's 'All-Care Appliance Repair' service. Provided by Lotte Himart.

The fee for the service is 50,000 won for two years. It covers eight major appliances such as refrigerators, air conditioners, TVs, and washing machines; 21 household and kitchen appliances including vacuum cleaners, dishwashers, and water purifiers; and five IT devices such as laptops, tablet PCs, and monitors. Customers can subscribe regardless of the brand or place of purchase.

Repair costs are covered up to an annual limit of 1 million won per year, with no restriction on the number of repair claims, starting 60 days after enrollment. Payments are made based on actual repair expenses, including parts and labor costs. For each repair, customers are required to pay 5,000 won. However, for products manufactured more than 10 years ago, the customer co-pay rises to 50,000 won per repair.

After subscribing, customers can use the service by registering their appliances through a link provided during the onboarding process. If a breakdown occurs, customers can get their product repaired at Himart or at an official manufacturer service center, submit the required documentation, and apply for repair cost reimbursement. Costs associated with theft or loss, physical damage, unauthorized repair or modification, and replacement of expendable items such as filters are excluded from support. Products purchased from overseas direct-purchase sources or repaired at locations other than official domestic service centers are also not eligible.

The service is automatically provided with certain large appliance models from Lotte Himart’s private label brand “PLUX.” It is also available to customers purchasing major items such as refrigerators, kimchi refrigerators, air conditioners, TVs, and washing machines through “Himart Subscription.”

With the release of “Home Appliance Repair All-Care” and expansion into care services, Lotte Himart aims to create a virtuous cycle of store visits and repeat purchases, positioning itself as a company that cares for all aspects of everyday life beyond simply selling products.

Choi Junseok, Head of Lifetime Care Services at Lotte Himart, stated, “The launch of ‘Home Appliance Repair All-Care’ means that we have further strengthened our care service strategy to take responsibility for all aspects of the customer’s lifestyle. We plan to continue expanding the range and depth of our care services so that customers can use their appliances securely and for a longer time.”

This content was produced with the assistance of AI translation services.