Kyungdong Navien Ranks No.1 in Boiler Category of 'Korea Customer Satisfaction Index'

Ranked No.1 for 13 Consecutive Years

Enhancing Year-Round Hot Water Convenience with 'Navien Condensing ON AI'

Kyungdong Navien announced on September 30 that it had been ranked No.1 in the boiler category of the '2026 Korea Customer Satisfaction Index (KCSI)' for the 13th consecutive year.

The 'Korea Customer Satisfaction Index (KCSI)', organized by Korea Management Association Consulting (KMAC), measures customer satisfaction levels for products and services across domestic industries. First implemented in 1992, it has a long-standing history and is considered highly credible.

Navien Condensing ON AI

Since developing the condensing boiler in 1988, Kyungdong Navien has led the eco-friendly and high-efficiency boiler market. In particular, its flagship product, 'Navien Condensing ON AI,' has expanded the role of the boiler into a year-round hot water appliance. Through the 'Hot Water Ready System,' it reduces standby time for hot water and ensures a stable supply of hot water at a consistent temperature, even when used in multiple locations simultaneously.

Recently, the company has been increasing customer satisfaction through boiler subscription services. Although boilers are essential home appliances responsible for hot water and heating in daily life, they are often installed in out-of-sight spaces such as verandas or utility rooms, making regular maintenance easy to overlook. For subscription customers, Kyungdong Navien provides a care service in which a specialist called a 'Navien Partner' inspects product performance and operational status once a year.

This content was produced with the assistance of AI translation services.