Toss Bank to Operate 24-Hour Customer Service Center During Chuseok Holiday

Banking Consultations and Financial Fraud Reports Available

"Spike in Scams Around Holidays... Extra Caution Needed"

Toss Bank announced on September 23 that its customer service center will operate 24 hours a day during the Chuseok holiday.

Toss Bank Headquarters in Gangnam-gu, Seoul. Photo by Jinhyung Kang aymsdream@

All services offered by the customer center—including general inquiries, banking consultations, and reporting financial fraud—will be available as usual throughout the holiday. Customers can contact the center via phone, email, and chat consultations.

Toss Bank also advised customers to be extra cautious against financial fraud, such as voice phishing and smishing, which tend to increase during the Chuseok holiday. A Toss Bank representative said, "Around the holiday, scams targeting package delivery tracking and foreign currency exchanges surge," adding, "Please be careful with smishing messages impersonating delivery services, and take special care when exchanging leftover foreign currency in person, as you risk becoming involved in money laundering crimes."

If financial fraud is suspected or occurs, it should be reported immediately to Toss Bank’s customer service center, the police's Telecommunications Financial Fraud Response Center, or investigative authorities.

This content was produced with the assistance of AI translation services.