"Check Your Bank Queue Number via Kakao Notification"... Shinhan Bank Fully Launches 'Talk Number Ticket' Service

Shinhan Bank announced on September 21 that it has fully implemented the "Shinhan Talk Number Ticket" service starting from the 1st of this month, which provides real-time queue notifications via Kakao Notification Talk to improve convenience for customers waiting at branches.

Photo of Shinhan Bank building.

This initiative stems from the philosophy of Shinhan Bank President Jung Sang-hyuk, who aims to reduce inconveniences during branch visits and to drive service improvements that customers can tangibly feel.

The "Shinhan Talk Number Ticket" service allows customers to check their queue status on Kakao Notification Talk by entering their mobile phone number when receiving a ticket at a branch. Customers who do not use the bank's app can also access this service without needing to install a separate app or log in, giving them greater freedom to utilize their waiting time.

From the implementation at all branches on September 1 through September 18, approximately 20,000 customers used the service, and 70 percent of them completed pre-registration for consultation information.

Shinhan Bank plans to further enhance the branch consultation process in the fourth quarter of this year by introducing a pre-consultation loan checklist at selected branches and connecting customers with dedicated video loan consultants based on the content of their consultation.

A Shinhan Bank representative stated, "We will continue to improve the in-branch experience so that every customer can use our financial services easily and conveniently."

This content was produced with the assistance of AI translation services.