Samsung Electronics Service Wins Grand Prize in Customer Satisfaction at 'Korea Management Awards' for Second Consecutive Year

Youngho Kim Honored for Second Consecutive Year
Full Implementation of 'Reservation Service'
Recognized for Innovations in Customer Convenience

Samsung Electronics Service has been awarded the Grand Prize in the Customer Satisfaction category of the CEO division for the second consecutive year at the '2026 Korea Management Awards,' hosted by the Industrial Policy Institute.

Samsung Electronics Service announced on September 17 that Youngho Kim, Vice President and CEO, received this year's Grand Prize on behalf of the company. Youngho Kim was highly regarded for his contributions to national industry and economic development by consistently enhancing service convenience based on his unwavering management philosophy of 'Customer First.'

Kim Youngho, Vice President and CEO of Samsung Electronics Service. Samsung Electronics Service

Notably, since April of this year, Samsung Electronics Service has fully implemented a 'Reservation Service' at all service centers nationwide. By allowing customers to book their preferred visit times, eliminating wait times and significantly increasing service satisfaction, the proportion of customers using advance reservations has continued to rise.

In addition, the company has continuously made multifaceted efforts to address service blind spots. For isolated islands and mountainous regions where access to service centers is challenging, vehicles equipped with precision inspection equipment are regularly dispatched as 'Mobile Service Centers.' The company also provides a 'Home Appliance Remote Diagnosis (HRM)' solution linked with SmartThings, allowing customers to check the condition of their products remotely without an engineer’s visit.

Furthermore, in the event of national disasters such as floods or wildfires, a special disaster recovery service team is immediately dispatched to the affected sites, providing free inspection and cleaning for water-damaged appliances, assisting in the prompt restoration of daily life.

Youngho Kim stated, "Winning the Customer Satisfaction category of the Korea Management Awards for the second consecutive year is the result of all employees practicing the 'Customer First' philosophy in unison," and added, "We will continue to do our utmost to provide differentiated services that deliver deep satisfaction to our customers."

This content was produced with the assistance of AI translation services.