LG Uplus Implements 24-Hour Special Response to Voice Phishing and Malicious Apps During Chuseok Holiday

Tracking and Blocking Malicious App Control Servers

Cooperation with the Police

LG Uplus announced on September 13 that it will operate its artificial intelligence (AI)-based Customer Damage Prevention Analysis System (Secure.AI+) during the Chuseok holiday period to prevent damage from voice phishing and smishing.

Provided by LG Uplus

There has been an increasing number of attempts to distribute malicious apps by impersonating courier companies during the holiday season. In response, LG Uplus will implement a dedicated monitoring system at its Magok headquarters in Seoul until the end of this month, intensifying efforts to track and block malicious application servers. The Customer Damage Prevention Analysis System tracks control servers of malicious apps operated by voice phishing organizations.

A hotline has also been established with the police to facilitate immediate information sharing when malicious app infection cases are detected and to respond promptly to police requests for blocking. Additionally, if LG Uplus’ internal analysis identifies any sign that a customer has communicated with a malicious app control server, the company will send out a KakaoTalk notification message to warn the customer of the potential threat. LG Uplus continues to train the AI system on various types of spam and smishing messages in order to improve blocking accuracy.

Hong Kwanhee, Chief Information Security Officer (CISO) and Senior Executive Vice President at LG Uplus, stated, "We will do our utmost to prevent customer damage by operating a 24-hour monitoring system before and after the Chuseok holiday," adding, "If you receive a notification regarding malicious app risk, please visit your nearest police station or LG Uplus store immediately to take the necessary actions."

This content was produced with the assistance of AI translation services.