Busan's "AI Deputy Official" Wins Minister's Award for Outstanding Local Government AI Initiative

Q&A on Administrative Knowledge, Document, Data, and Budget Tasks



Application of RAG Technology for Searching and Analyzing Administrative Data

Busan City's "AI Deputy Official," which is utilized in administrative work, has been selected as an outstanding AI case among local governments nationwide.

Busan City (Mayor Jeon Jae-soo) announced on the 13th that it received the Minister of the Interior and Safety Award at the "43rd Local Government AI Best Practice Presentation Contest," which was held from September 10 to 11.

The "Local Government AI Best Practice Presentation Contest" is an annual event hosted by the Ministry of the Interior and Safety to share and promote outstanding examples of AI and digital administration among local governments. This year, 24 submissions from local governments across the country underwent a document review and a public evaluation, narrowing down to 8 case studies presented in the final round. The final awardees were selected through expert review and on-site participant evaluation.

Busan City received the Minister of the Interior and Safety Award at the 43rd Local Government AI Best Practices Presentation Contest and is taking a commemorative photo.

At the contest, Busan City presented its case on "Establishing and Advancing the Busan-style AI Service (AI Deputy Official)." The AI Deputy Official is an administrative service that utilizes generative AI to support tasks such as administrative knowledge Q&A, drafting documents, searching and analyzing external data, and handling budget work.

What distinguishes it from typical generative AI is its integration with internal administrative data. Busan City applied Retrieval-Augmented Generation (RAG) technology so that when an employee asks a question, the AI finds and analyzes relevant administrative documents and then generates an answer based on that analysis.

For instance, when an employee asks a work-related question, the AI searches for the necessary administrative documents, analyzes the content, and provides a response. This significantly reduces the time required to find needed information.

Features needed for actual administrative tasks, such as document drafting, data search and analysis, and budget management, are continuously being expanded. The focus is on reducing repetitive work and enabling employees to process their work more efficiently.

Busan City believes it received high marks for its efforts to apply generative AI to actual administrative work, supporting employees in AI utilization and integrating AI into administrative processes.

The city plans to further expand the application of AI in administrative work following this recognition.

Heo Namsik, Director-General of the Administrative Autonomy Bureau of Busan City, stated, "This award recognizes Busan City's proactive integration of AI into administration and its use in real work." He added, "We will continue to advance the Busan-style AI service to enhance employee efficiency and create intelligent administrative services that citizens can truly experience."

This content was produced with the assistance of AI translation services.