GCOO: Only 8 Parking Complaints per 10,000 Rides... 95% Resolved

44% of Parking Complaints Resolved Naturally by the Next User’s Ride

Gbike, the operator of the shared mobility platform GCOO, announced the results of its analysis of nationwide complaints regarding parking of electric bicycles and electric scooters received over the past year. According to the company, parking-related complaints accounted for just 0.084% of all rides.

Among these parking complaints, 94.74% have been resolved. Of particular note is how these parking discomfort complaints are addressed. Over the course of a year, 44.7% of parking complaints were naturally resolved as the next user took and rode the shared mobility device to another location. Even if a device was left improperly, it was relocated by another citizen in response to local mobility needs. This demonstrates the nature of shared mobility as a mode of everyday transportation that changes location according to citizens' demand for movement, rather than remaining in one place.

The remaining 55.3% of complaints were handled directly by on-site staff stationed at more than 40 camps nationwide, with 90.5% of these cases being resolved on the spot. This high rate of on-site resolution is attributable to the company's directly operated management system; Gbike directly operates approximately 90% of its devices rather than outsourcing. Personnel assigned to over 40 locations across the country regularly patrol their respective areas and respond immediately to relocate devices whenever complaints are received.

To make it easier for citizens to report parking issues, GCOO has also actively operated reporting channels. A customer service phone number is affixed to all 110,000 shared electric bicycles and scooters managed nationwide, enabling anyone to file a complaint or request assistance if needed.

Jongsoo Yoon, CEO of Gbike, said, “As GCOO has established itself as a daily means of transportation, a system has developed in which the devices also find their proper place within the city, following the movement of citizens. We will continue to invest in both technology and human infrastructure not only to improve convenience but also to further reduce parking inconvenience.”

This content was produced with the assistance of AI translation services.