Samsung to Pilot 16 "Cashless Service Centers"... Strengthening Eco-Friendly Initiatives

Encouraging Payments via Card, Samsung Pay, and Bank Transfer
Pilot Launch in Seoul, Gyeonggi, Daegu from September 17

Samsung Electronics Service is introducing "Cashless Service Centers" to encourage digital payments in line with the declining trend in cash transactions. The company is also working to strengthen its eco-friendly services by expanding the issuance of electronic receipts.

A customer is making a payment with Samsung Pay at Samsung Electronics Service's 'Cashless Service Center.' Samsung Electronics Service

The company announced that, starting from September 17, it will begin a pilot run of cashless service centers at 16 major locations across the country. This includes three in Seoul (Yeouido, Dogok, Hangdong Knowledge Industry Center) and three in Gyeonggi Province (Incheon Ganseok, Yongin Suji, Suwon Yeongtong), among others. After collecting customer feedback during the pilot phase, Samsung Electronics Service plans to expand the initiative to all service centers nationwide.

This measure reflects the current situation in which the share of cash payments for consumable purchases and service fees at Samsung Electronics Service Centers has fallen below 5% as of this year. At these centers, digital payments will be encouraged via credit and debit cards, app cards, Samsung Pay, and wire transfers, in order to streamline payment processing work and significantly reduce customer wait times.

Samsung Electronics Service is also participating in paper receipt reduction through a "Carbon Neutrality Point Program" business agreement with the Korea Environmental Industry & Technology Institute. The company issues electronic receipts to customers’ registered phone numbers to minimize paper usage and has converted more than 70% of all receipts to electronic versions over the past two years.

Customers can receive up to 70,000 won in annual incentives by enrolling in the "Green Living Practice for Carbon Neutrality Points" and using electronic receipts. Issued receipts can be viewed on the official Samsung Electronics Service website for up to three months beginning the day after service inspection.

Additionally, Samsung Electronics Service is actively fulfilling its commitment to resource circulation and electronic waste reduction by operating a "smartphone display single-unit repair" service, which precisely replaces only faulty parts, thereby reducing repair costs for customers.

This content was produced with the assistance of AI translation services.