DB Insurance Wins at National Quality Innovation Competition for 10 Consecutive Years...First in Financial Sector

'Mirroring Happy Call', AI Real-Time Interpretation, and More
Two Gold Prizes and Three Bronze Prizes Awarded

DB Insurance announced on September 7 that it has become the first company in the financial sector to receive an award for ten consecutive years at the National Quality Innovation Competition.

On the 28th of last month, at the 52nd National Quality Innovation Competition held at the Korean Sound Culture Hall in Jeonju, Jeonbuk, the DB Insurance team won the gold prize and is taking a commemorative photo. DB Insurance

This year’s competition, jointly hosted by the National Agency for Technology and Standards under the Ministry of Trade, Industry and Energy, Jeonbuk Special Self-Governing Province, and Jeonju City, and organized by the Korea Standards Association, provided a venue for sharing outstanding cases of quality and productivity improvement led voluntarily by workers in industrial settings. The event was held from August 24 to 28.

DB Insurance participated in five categories at the 52nd National Quality Innovation Competition: Service, Freestyle (Service), Win-win Cooperation, Big Data & Artificial Intelligence (AI), and Office Indirect. The company won two gold prizes and three bronze prizes.

In the Service category, a case that introduced the 'Mirroring Happy Call', which simultaneously provides the counselor’s voice and the mobile screen, as well as the adoption of AI real-time interpretation, received the gold prize.

A case that improved work efficiency, such as insurance payout calculation, using the generative AI Wiki Chatbot also won a gold prize.

Cases involving the establishment of a mobile loss assessment process, the development of an AI code assistant, and automation of insurance claim review were awarded bronze prizes.

A DB Insurance representative stated, “We will continue to actively support innovation activities led by our employees and expand best practices across the entire company to consistently enhance customer service and our operational competitiveness.”

This content was produced with the assistance of AI translation services.