Joohee Choi, CEO of TVING: "Deep Responsibility for Data Breach... My Sincere Apologies"

"We Will Do Our Utmost to Regain Customer Trust"

Juhee Choi, CEO of TVING, has issued an official apology regarding the recent personal information leak incident.

On the afternoon of September 3, 2026, CEO Choi held a briefing session on the cyber breach incident at Koreana Hotel in Gwanghwamun, Seoul, stating, "I sincerely apologize for the deep concern and anxiety caused to our customers as a result of this security breach."

On September 3, 2026, Tving executives, including CEO Joohee Choi (second from the right), apologized for the personal information leak incident at a hotel in Jung-gu, Seoul. Photo by Yonhap News

CEO Choi reiterated her apology, saying, "As the CEO, I feel a heavy responsibility for not being able to provide a secure service to our customers who trusted and used TVING, and I truly bow my head in apology."

She added, "We humbly accept the final investigation results of the joint public-private cyber incident investigation team announced today, and will thoroughly implement all necessary corrective actions and preventive measures pointed out in the report, with a sense of responsibility until the very end."

CEO Choi promised, "TVING will take this incident to heart and fundamentally rebuild our entire security framework." She continued, "We will make information protection our company’s highest priority and core competency, expanding our investments in information security and related personnel."

Finally, she emphasized, "Above all, we will do everything we can to restore our customers’ trust," and pledged, "We will create an environment where our customers can use our services with complete peace of mind."

This content was produced with the assistance of AI translation services.