Hyundai Motor Company Introduces Showroom Visit Consultation Reservation Service
Advance Input of Preferred Vehicle, Desired Purchase Timeline, and Inquiries
Customized Consultations Tailored to Each Customer
On September 3, Hyundai Motor Company announced that it will introduce the 'Showroom Visit Consultation Reservation Service,' which allows customers to select their desired showroom and visit time directly to receive vehicle purchase consultations.
The Showroom Visit Consultation Reservation Service is designed to let customers set their consultation schedule and location in advance before visiting a showroom, as well as submit their vehicle of interest and any inquiries ahead of time.
For customers considering purchasing a car, a showroom visit is an important step to inspect vehicles firsthand and receive advice on product features and purchase terms.
Previously, the official website’s purchase consultation service coordinated schedules and locations after a consultation request, with a 'Car Master' contacting the customer. This system limited customers’ ability to directly select their consultation schedule.
Hyundai Motor Company is launching the new Showroom Visit Consultation Reservation Service to address these customer inconveniences and offer a more systematic purchase consultation experience.
Customers can access the 'Showroom Visit Consultation Reservation' within the purchase consultation menu on the official Hyundai Motor Company or Genesis websites to choose their preferred showroom, date, and time for a consultation. By entering details such as the vehicle of interest and purchase-related information, they can complete their reservation.
The service is available via both PC and mobile devices. Consultation hours are from 9 a.m. to 8 p.m. on weekdays and from 9 a.m. to 6 p.m. on weekends.
During the reservation process, customers can provide information such as their vehicle preferences, desired purchase timeline, and questions in advance. The showroom staff will review this information beforehand to prepare for the consultation, offering customized advice tailored to each customer’s interests.
For example, a customer wishing to receive advice on the primary features or purchase terms of a specific vehicle model can request those details, or a customer planning to visit with children or with special inquiries can highlight these needs during reservation.
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Through this service, Hyundai Motor Company aims to enhance the customer experience so that online vehicle exploration naturally leads to showroom visits, consultations, and eventual purchases.
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