Eleven Labs Supplies Voice AI Solution to Matrix Cloud

Integrating STT, LLM, and TTS Technologies
for Real-Time Ultra-Low Latency Responses

Global artificial intelligence (AI) audio company Eleven Labs announced on the 1st that it has supplied its AI consulting solution, "Eleven Agent," to Matrix Cloud, a company specializing in cloud-based contact center as a service (CCaaS).

Provided by ElevenLabs

Traditional voice AI consulting solutions involve separately connecting speech-to-text (STT), large language models (LLM), and text-to-speech (TTS), which causes response delays of over three seconds and creates additional costs for system integration and maintenance. Eleven Agent integrates these fragmented technologies into a single conversational flow, achieving real-time, ultra-low latency responses.

According to Eleven Labs, Matrix Cloud has been able to shorten the time required to build AI agents, reduce operational complexity, and save on infrastructure costs. It has also realized benefits such as natural voice quality, multilingual brand voice design, and flexible API extensibility for integration with existing CRM and CCaaS environments. Matrix Cloud has now completed the implementation of a next-generation AI Contact Center (AICC) environment and is seeking to enter the global market.

Matrix Cloud, which spun off from Maitro in 2022, has integrated phone, text, chat, CRM, and AI into a unified platform. Building on its experience constructing customer centers based on Salesforce and Zendesk, the company is expanding its AI voice agent business.

Hong Sangwon, Head of Eleven Labs Korea, said, "Eleven Agent enables companies to quickly and precisely deploy AI consulting agents in enterprise work environments." Both companies plan to identify global success cases, conduct joint marketing, and expand strategic technology cooperation going forward.

This content was produced with the assistance of AI translation services.