Shinhan Financial Marks 25th Anniversary... Jin Ookdong: "We Will Soar Higher on Unwavering Trust"

Special Lecture for Employees on Foundation Anniversary

Highlights the Importance of Designing AI Customers Can Trust
Calls for Strengthening Internal Controls, Market Position, and Customer Base Competitiveness

"Losing the trust of our customers is the same as losing future opportunities for growth. Let us continue to soar even higher on the foundation of Shinhan's unwavering trust."

Jin Ookdong, Chairman of Shinhan Financial Group, made this statement during a special lecture commemorating the group's 25th anniversary, held on the morning of September 1 at Shinhan Financial Group headquarters in Jung-gu, Seoul.

Jin Okdong, Chairman of Shinhan Financial Group, is giving a special lecture commemorating the 25th anniversary of the group's founding on the morning of the 1st at Shinhan Financial Group headquarters in Jung-gu, Seoul, with the attendance of the group’s CEOs and holding company executives. Photo by Shinhan Financial Group

Chairman Jin reflected on Shinhan Financial Group's growth over the past 25 years and emphasized trust and business competitiveness as the core values necessary for sustaining growth amid a rapidly changing financial environment.

In particular, he stressed that 'trust' is both a prerequisite and a decisive factor for taking the next step, and reminded that no matter how the financial landscape evolves, financial institutions are ultimately evaluated based on customer trust.

He also underscored the need for thorough preparation for the era of artificial intelligence (AI). Chairman Jin stated, "In the future, true competitiveness will depend not merely on how well we utilize AI, but on how well we can design AI that customers can trust." He predicted that in the AI era, the object of trust will expand to include 'AI agents' that compare products and conduct investment and transactions on behalf of customers.

Chairman Jin highlighted the importance of internal controls as well. He reiterated, "Losing trust is equivalent to losing future growth opportunities," and added, "Sustainable progress for Shinhan can be achieved only when all areas—including internal controls, profitability, market position, customer base, organizational culture, and AX—support each other and fulfill their respective roles."

He went on to say, "The past 25 years for Shinhan have been a journey of growth marked by successes and failures, challenges and reflection. Let us continue to reach greater heights, relying on Shinhan's steadfast trust and the competitiveness of all areas that support one another."

This content was produced with the assistance of AI translation services.