Dobong District Seeks Solutions to Recurring Complaints... Launches "Open Mayor’s Office"

Dobong District in Seoul (Mayor Dongwook Kim) announced on September 1 that it established a dedicated complaint resolution team, the “Open Mayor’s Office,” on August 31 to systematically manage persistent and recurring grievances from residents and seek practical solutions.

Dobong-gu opened the door of the mayor's office on the first floor of the district office on August 31. The person wearing a blue vest in the center is Dongwook Kim, Mayor of Dobong-gu. Provided by Dobong-gu.

The Open Mayor’s Office, one of the key pledges of the 9th elected district administration, was launched in response to a surge in civil complaints filed through electronic channels such as the internet and smartphones, highlighting the need for systematic management and interdepartmental collaboration.

The Open Mayor’s Office checks the handling process of multiple, repetitive, and unique grievances, supporting their resolution through investigations, reviews, and conflict mediation. For complex complaints involving several departments, the office will look for solutions through information sharing and role coordination among the relevant divisions.

The office will also manage the “Dobong Communication Phone,” which collects feedback on district policies via text messages. In addition, it will host a “Communication Day with the Mayor,” where residents can directly meet the mayor to share their opinions on district administration, further strengthening communication with the community.

Through the operation of this dedicated team, the district aims to improve the efficiency of complaint responses, enhance administrative credibility, and reduce the work burden on staff that arises during the complaint handling process.

Mayor Dongwook Kim stated, “Through systematic management of civil complaints and continuous communication, we will provide practical solutions to residents’ grievances and establish trustworthy governance.”

This content was produced with the assistance of AI translation services.