Seoul Subway Enhances Arrival Station Information...Expanded Screen Door Signage

Signs Increased from 10 to 16 Per Car

Arrival Station Always Displayed at the Top of Passenger Information Screens

Arrival station information for Seoul Subway Lines 1 through 8 has become even more accessible, both inside and outside of trains. When a train arrives at a station, passengers can immediately check the current stop at the nearest platform screen door, and arrival station details are continuously displayed on the passenger information displays inside the train.

Screen door guidance sign. Provided by Seoul Metro.

On August 31, Seoul Metro announced that it has expanded the installation of arrival station name guidance signs to a total of 20,026 locations on platform screen doors (screen doors) along Lines 1 to 8, making it easier for subway passengers to confirm their arrival stations. In addition, the arrival station name is now always displayed at the top of the passenger information screen on all 358 trains, covering every car in these trains. This improvement applies to all train stations and subway cars operated and managed by the company on Lines 1 through 8.

The expansion of platform screen door guidance signs builds upon the initial installation project, which began in 2023. At that time, due to safety door operations, signs were only placed at eight active doors and two emergency doors per car, leaving empty spaces and making it difficult for passengers to intuitively check the arrival station.

This time, additional signs were installed, especially at locations such as emergency doors that previously did not have them, increasing the number of confirmation points per subway car from the previous 10 to 16—eight at active doors and eight at emergency doors. As a result, passengers can check the current stop at the nearest platform screen door, regardless of where they are inside the train. However, locations with route maps or advertisements installed, or places that are structurally difficult to attach signs, were excluded from the improvement.

This change was made in response to suggestions received through the "Voice of the Customer" system. One citizen noted, "I have been confused about the station name when getting off the train, and when it's crowded, I can't see the station name on the screen doors." Another citizen said, "It would be helpful if every screen door had the station name displayed."

The passenger information displays have also been changed so that the arrival station name is always shown at the top of every information screen, ensuring passengers do not miss their stop even when other information is being displayed. Improvements have already been completed for 358 trains, covering 3,080 cars, and have been sequentially applied according to the technical characteristics of both new and older train models. Cars that already displayed the arrival station name at all times were excluded from the project.

Once upgrades for 54 cars on Line 8’s Byeollae extension and 32 cars on Line 5’s Hanam extension are completed by December of this year, the arrival station display project will be finalized companywide. Seoul Metro plans to apply this approach to all newly manufactured trains to ensure consistency in arrival station information. In addition, the company intends to request that other metropolitan subway operators expand improvements to arrival station display visibility, so that these conveniences can be widely provided to subway users throughout the Greater Seoul area.

Tae-kyun Kim, President of Seoul Metro, said, "We are continuously improving our guidance system so that passengers can quickly and easily check arrival station information both inside and outside the trains," and added, "We will continue to make detailed improvements to the subway guidance system from the citizens' perspective to make it more intuitive and easy to understand, resolving everyday inconveniences."

This content was produced with the assistance of AI translation services.