Hanssem to Introduce 'Extended Warranty Insurance for Furniture' with Hanwha General Insurance

Three-Year Extended Coverage After Free Warranty Expiration

Hanssem announced on August 26 that it has signed a memorandum of understanding (MOU) with Hanwha General Insurance to ease customers’ furniture repair burden and strengthen its quality assurance.

On August 25, Hanssem signed a business agreement with Hanwha General Insurance at its headquarters in Sangam-dong, Mapo-gu, Seoul, to introduce ‘Hanssem AS Care+ (Plus),’ the furniture industry’s first extended warranty insurance (EW insurance) for furniture.

The signing ceremony was attended by key officials from both companies, including Hanssem Operation Division Head Joung-gi Cho and Hanwha General Insurance Corporate Insurance Division Head Dong-hyun Lee.

On the 25th, at the Hanssem headquarters in Sangam-dong, Mapo-gu, Seoul, officials from Hanssem and Hanwha General Insurance are taking a commemorative photo at the business agreement ceremony. Hanssem

‘Hanssem AS Care+’ is an insurance product that extends the warranty period for an additional three years even after the initial one-year free warranty period ends. Customers can select the product they want at the time of purchase and pay the insurance fee in a single payment. In the event of a malfunction, the repair costs are fully covered within the product’s price limit with no restriction on the number of repairs, and in the case of customer-caused damage, one incident per year is covered.

Both companies plan to further enhance customer trust in Hanssem products by strengthening after-sales service (AS), particularly as premium furniture is often used for long periods.

Joung-gi Cho, Head of Operations at Hanssem, said, “We will continue to fulfill our responsibility as a leading total home interior company by providing thorough after-sales management and differentiated services.”

This content was produced with the assistance of AI translation services.