"24-Hour Personalized AI Consultations for Caregiving and Taxes"… Innovation in Citizens’ Daily Life and Administrative Work

Ministry of the Interior and Safety Presents 'AI-Driven Democratic Government' Strategy at Cabinet Meeting

Public Opinions Reflected in Policies... AI-Based Communication System

Civil Servants to Work with AI... 'OnAI' Introduced at 47 Minis

The government is upgrading its operations so that citizens can receive 24-hour personalized consultation via artificial intelligence (AI) for daily life services such as care and tax-related inquiries. The goal is to use AI to solve common issues in citizens' lives and to transition the work practices within the public sector to AI-centric systems.

President Lee Jae-myung is speaking at the Cabinet meeting at the Blue House on August 25, 2026. [Photo by Blue House Press Photographers Group] Yonhap News Agency

The Ministry of the Interior and Safety reported this AI-based Democratic Government Implementation Strategy at the Cabinet meeting held on August 25. The new strategy lays out how AI will be utilized in all aspects of state affairs, including communicating with citizens and formulating policy.

Hwang Kyucheol, Director of the AI Government Office at the Ministry of the Interior and Safety, stated, "We aim to build a government where AI proactively identifies and delivers services needed by citizens, where diverse public opinions lead to national decisions, and where collaboration between public officials and AI allows the government to better focus on improving citizens' lives."

Utilizing AI in Citizen Services and Disaster Information

The government will establish an AI-powered citizen consultation system in five high-impact areas: welfare, safety, taxation, agriculture, and food and drug sectors. The objective is to provide 24-hour personalized consultation services with no constraints of time or place. This will enable anyone to consult on a range of needs, from care and tax services to guidance on infectious disease symptoms and prevention, as well as dietary information, all through AI.

The "AI National Assistant" service will also be enhanced. Major citizen services like Government24 and Benefit Informer will be integrated to offer customized, integrated AI services for citizens. The government plans to expand touchpoints and choice by utilizing private sector platforms such as Kakao and Naver.

For disaster and safety sectors, the "National Safety 24" portal will be used to centralize safety information and provide support in 22 languages. AI will analyze disaster situations to proactively guide citizens with weather alerts and risk information.

Solving Social Issues with AI... Providing Spaces for Public Discourse

The government will establish an AI-based public communication system so that citizens' opinions can be effectively reflected in policies. The "Public Square for All" platform will be constructed to support AI-based opinion summarization and analysis, as well as policy and proposal comparisons. Ideas from the public will be automatically classified and refined by AI to develop them into policies and projects. AI-based platforms for online discussions, one-on-one in-depth dialogue, and large-scale public debates will also be provided.

In particular, related resources such as laws and policy case studies will be compiled and provided to ensure that citizens can submit and discuss policy proposals based on sufficient evidence. The government will standardize data to support Retrieval Augmented Generation (RAG) technology and reorganize its web and app environments to be AI-friendly.

In areas closely tied to citizens' daily lives—such as care, employment, and entrepreneurship—AI technologies will be actively used to address social issues. Senior citizens will receive health management services through AI care devices, while young people will be provided with tailored job search stipends, startup training fees, and other employment information as needed.

Major Transition to AI in Public Administration... Introduction of Specialized AI Services

The public sector's work practices will also transition to an AI-centered model. Through the intelligent work management system "OnAI," AI will be used to support a wide range of administrative tasks, including legal reviews and drafting report outlines. By expanding this system to 47 central government ministries by December, the government intends to boost administrative productivity. The "AI Government Lab" will help public officials directly develop AI services needed on-site. All developed achievements will be registered in the "Public Repository (GitLab)" to enable sharing among all ministries and local governments.

The government will also expand AI services tailored to the specific business characteristics of each ministry, including drug review and approval (Ministry of Food and Drug Safety), AI-based construction permits and safety management (Ministry of Land, Infrastructure and Transport), on-site policing AI assistants (National Police Agency), Korean-style AI weather and climate foundation models (Korea Meteorological Administration), and automatic generation of procurement proposal requests (Public Procurement Service), among others.

On the 25th, a cabinet meeting presided over by President Jae Myung Lee was held at the Blue House. August 25, 2026. Photo by Blue House Press Photographers Group, Yonhap News Agency

All public officials will be required to complete AI education, and the government plans to train 20,000 experts capable of developing and implementing in-house AI solutions to secure a solid human resource base. In September, a data pipeline will be opened to facilitate smooth data sharing between institutions, promoting both government innovation and growth in the AI industry. Institutionally, "Public AI Ethics Standards" for security and privacy protection will be introduced, along with "Public AI Impact Assessment" to evaluate the effectiveness of AI adoption and clarify accountability.

Yoon Hojoong, Minister of the Interior and Safety, stated, "The core of an AI democratic government is to realize popular sovereignty, where citizens become the true owners of state governance through AI," adding, "We will continue to create changes and outcomes that citizens can genuinely experience in their daily lives."

This content was produced with the assistance of AI translation services.