Hyundai Marine & Fire Insurance Establishes 'Consumer Protection Charter' with Consumer Interests as Top Priority

Succeeded the Industry's First 'Customer Satisfaction Charter' of 1996
Presented Five Core Practice Principles Including Consumer-Centeredness

Hyundai Marine & Fire Insurance announced on August 19, 2026, that it has newly established a 'Consumer Protection Charter' containing consumer-centered work principles.

Hyundai Marine & Fire Insurance prepared this charter to carry on the spirit of the 'Customer Satisfaction Charter,' which was first declared in the non-life insurance industry in 1996, and to further strengthen consumer rights protection in response to the changing financial environment.

The Consumer Protection Charter states that 'protection of consumer rights' and 'customer satisfaction' are the highest values, and outlines Hyundai Marine & Fire Insurance’s mission to become a 'partner in consumers' healthy and safe lives' through fair and prompt work processes, respect, optimal service, proactive attitude, and creative action.

In addition, to realize the values and spirit contained in the charter, Hyundai Marine & Fire Insurance has established five core practice principles: ▲consumer-centeredness ▲fairness and promptness ▲respect and empathy ▲prevention ▲protection of consumer information, and has made them the standards for judgment in all work processes for employees.

The Consumer Protection Charter reflects the core values of Hyundai Marine & Fire Insurance’s new corporate value system, 'Hi-Value', and was established through the resolution of the Financial Consumer Protection Internal Control Committee. At the management strategy seminar held on July 24, all executives and department heads, led by the CEO, recited the charter together, reaffirming their commitment to consumer protection practices.

Hyundai Marine & Fire Insurance plans to prepare work guidelines and continue to improve systems, as well as promote various follow-up measures to ensure that the Consumer Protection Charter becomes fully embedded throughout the work processes of all officers and employees.

This content was produced with the assistance of AI translation services.