"Search as You Speak"... Revamp of Automobile Accident Fault Ratio Information Portal

The General Insurance Association announced on the 13th that it has revamped the 'Automobile Accident Fault Ratio Information Portal' to improve access to automobile accident fault ratio information and enhance user convenience.

Logo of the General Insurance Association

The main page has been reorganized to shorten the steps required to reach the desired service. The portal is now structured around the menus most frequently used by consumers and features the 'Sonbomi' chatbot, allowing users to instantly search for fault ratios from any page.

In particular, a new feature has been introduced that recommends the most appropriate fault ratio chart when users input accident scenarios in everyday language—such as "I was rear-ended while waiting at a traffic light at an intersection"—or when clicking on suggested keywords.

Additionally, the design has been updated for faster and more intuitive information retrieval, and the mobile environment now offers the same level of usability as the PC version.

A representative from the General Insurance Association stated, "We expect that this revamp will help consumers gain a better understanding of fault ratios and support smooth accident resolution, thereby contributing to the prevention of disputes over fault. We will continue to make efforts to enhance the convenience of information use for insurance consumers and to provide timely information."

The representative added, "We plan to continually improve the system by refining the fault ratio standards and collecting opinions in order to protect consumers' rights."

This content was produced with the assistance of AI translation services.