Gyeonggi Province to Launch AI Welfare Administration Pilot in Five Cities Including Suwon Starting in August

The Gyeonggi Provincial Government will launch a pilot project in August to apply generative artificial intelligence (AI) throughout the entire welfare administration process, including resident welfare consultations, guidance on social security benefit applications, and on-site visits, in five regions: Suwon, Hwaseong, Pyeongtaek, Siheung, and Osan.

The Gyeonggi Provincial Government was selected for the Ministry of Health and Welfare’s public contest for the "AI Policy Laboratory Demonstration Project for Welfare Administration." On July 29, at the Korea Press Center, it signed a work agreement with the Ministry of Health and Welfare and the Korea Social Security Information Service to this effect.

With a government grant of 168 million won, Gyeonggi Province will introduce AI-based welfare services for residents and AI solutions to support welfare workers on the ground.

First, a language model based on natural language conversation will be implemented to identify users’ situations and welfare needs and provide tailored consultations. The pilot will demonstrate features such as personalized interactive counseling for each user, crisis assessment support through risk classification, visualization of counseling data, and diversification of consultation methods.

The project will also verify a service that quickly and accurately provides social security benefit applicants with information on eligibility, procedures, and required documents. Gyeonggi Province plans to develop functions that allow residents to easily understand complex welfare systems and receive guidance on services suited to their circumstances, and will assess the effectiveness of these features.

Gyeonggi Provincial Government

The AI work support functions will also be made available on a mobile platform for field use. When welfare workers conduct home visits or on-site consultations, the pilot will demonstrate features such as automatic recording of counseling content, voice-to-text conversion, and recommendations and guidance on welfare services that fit each case. In addition to Gyeonggi Province, metropolitan local governments such as Jeonnam-Gwangju Integrated Metropolitan City and North Chungcheong Province were also selected for the project.

Gyeonggi Province will establish a cooperative system between metropolitan and basic local governments—including Suwon, Hwaseong, Pyeongtaek, Siheung, and Osan—to operate demonstration models that reflect the administrative environments and welfare needs of each region.

Suwon City will pilot a specialized metropolitan model for welfare administration to meet large-scale welfare demands. Hwaseong City will implement an integrated care model reflecting the unique combination of new town and rural areas in the region.

The provincial government, together with the Gyeonggi Welfare Foundation and participating local municipalities, will establish a collaboration system to share project progress and feedback from the field. Based on the pilot results, Gyeonggi intends to continuously refine the AI functionalities and enhance both the efficiency of welfare administration and the convenience of welfare services for residents.

Keum Cheolwan, Director General of Welfare at the Gyeonggi Provincial Government, stated, "This project is the first step in applying AI technology to the welfare field to reduce the administrative burdens of welfare workers and deliver necessary welfare services to our residents more quickly and accurately. We will work closely with participating municipalities to create a field-centered demonstration model that leads AI innovation in welfare administration."

This content was produced with the assistance of AI translation services.