"Say 'The manager is getting married' and Get Gift Suggestions... KeBank Launches 'AI Transfer'"

Transfers via Text or Voice without Account Numbers
AI Recommends Amounts Based on Recipient Relationship and Transfer Purpose
Voice Transfers Supported on Both Android and iOS

KeBank is introducing a new service that allows users to make money transfers by conversing with artificial intelligence (AI) using either text or voice commands. The AI will analyze the reason for the transfer and the relationship with the recipient to recommend an appropriate amount, such as a congratulatory gift or an allowance.

On July 27, KeBank announced that it will launch an ‘AI Transfer’ service, enabling customers to send money easily through text inputs or voice commands. With AI Transfer, the AI analyzes what the customer types or says to identify the recipient and recommend an appropriate transfer amount for the situation. Customers can make transfers in natural language without needing to enter account numbers directly or check recent transfer records.

For example, if a customer enters, “Send 50,000 won to Kim K-Bank,” the AI will locate the previously used account for Kim K-Bank from past transactions and set up the transfer screen accordingly. Frequently used accounts can be saved under familiar labels or nicknames such as “Mom.” By simply typing or saying “Send 50,000 won to Mom,” customers can complete the transaction.

The service also provides amount recommendations based on the purpose of the transfer and the relationship with the recipient. If a user asks, “What’s an appropriate amount for my nephew’s allowance?” or enters “The manager is getting married,” the AI suggests suitable amounts for allowances, congratulatory gifts, and similar occasions. The goal is to reduce the worry customers face when deciding on amounts for gifts, condolences, or living expenses.

The recipient search function has also been enhanced. Even if a customer inputs only a partial name, nickname, or account number, the AI will instantly recommend related accounts from previous transfer records. This helps users quickly find the right account without having to enter the entire account number or recipient information.

The voice transfer feature is available on both Android and iOS operating systems. According to KeBank, it is the first in the financial industry to support voice transfers on both platforms simultaneously. Customers can complete transfers by simply stating the recipient and amount, regardless of smartphone model.

While the AI recommends transfer details based on customer requests, it will not execute transfers automatically. The actual transfer will only be completed after the customer reviews the recipient, amount, and other details and presses the ‘Send’ button. In April, KeBank had already launched the ‘AI Integrated Search’ service, where AI analyzes customers’ text questions and provides relevant financial information. With the rollout of AI Transfer, the company plans to accelerate the advancement of customer-facing AI services.

This content was produced with the assistance of AI translation services.