Bithumb Introduces 'Video Call Verification' for Super-Aged Users

Bithumb has introduced an additional video call identity verification process for elderly users in the super-aged demographic.

According to Bithumb on July 23, members aged 80 and above are now subject to an extra verification step via video call with the customer center immediately after signing up as new users or after periodic customer identification for existing users. If the user's identity and intention to use the service are both confirmed through the video call, trading will proceed as usual. Conversely, if it is determined during the video call that the account is not being used directly by the member, login is immediately blocked. If the video call cannot be connected, Bithumb will attempt to connect up to four times; if no response is received after the fourth attempt, withdrawal and transfer functions will be temporarily suspended to protect customer assets. These restrictions will be lifted once the identity verification process is successfully completed.

Since the introduction of this system, Bithumb has proactively identified and blocked accounts at risk of financial fraud. In a recent instance of video verification with a super-aged member, Bithumb detected signs that the user was entirely unaware of accessing the account or of previous transaction history, leading the company to immediately implement trading restrictions and other countermeasures to prevent potential losses in advance.

A Bithumb representative stated, "Although the video call procedure for elderly users is not a legal requirement, we have proactively introduced this safety measure to prevent financial crimes targeting the aged and to protect our members' assets. We will continue to create a secure virtual asset trading environment where even financially vulnerable groups can use our services with confidence."

This content was produced with the assistance of AI translation services.