GM Korea Maintains No. 1 in Automotive After-Sales Quality for 8 Consecutive Years, Proving Industry Leadership

No. 1 in Automotive After-Sales Sector of KSQI

GM Korea announced on July 22 that it has secured the No. 1 position for the eighth consecutive year in the Automotive After-Sales (A/S) sector of the "2026 Korea Service Quality Index (KSQI)" Customer Contact Survey, organized by Korea Management Association Consulting.

Gustavo Bello, GM Asia Pacific, Central Asia and Korea Chief Financial Officer (left), Hector Vizareal, GM Korea Plant President, and Song Kwangho, Group Leader of Value Group Innovation at Korea Management Association Consulting, are taking commemorative photos at the event celebrating the achievement of 1st place for eight consecutive years in the 2026 KSQI Customer Contact Survey in the automobile A/S sector. GM Korea

GM Korea achieved a total score of 93 points in the automotive A/S sector, earning recognition as the industry leader. The company received the highest marks in categories such as attire, appearance, and name, response attitude, proactiveness, and tone of voice and terms of address, demonstrating its strong competitiveness.

This year's evaluation covered both face-to-face and digital customer contact points. The "mystery survey" methodology was used, whereby service evaluation panels directly visited customer contact points in major cities nationwide to assess the services.

To commemorate this achievement, GM Korea held a celebratory event on July 21 at its Bupyeong headquarters. Attendees included Hector Villarreal, President of GM Korea Operations and executives and employees of GM Korea Operations, Kwangho Song, Group Leader of Value Group Innovation at Korea Management Association Consulting, Yongho Kim, Head of GM Korea Operations Service Center Association, Beomjin Lee, Head of Baro Service Association, as well as officials from Korea Management Association Consulting and GM Korea Operations Service Center Association.

President Hector Villarreal stated, "Our achievement of securing the No. 1 position in the automotive A/S sector for eight consecutive years in the Customer Contact Survey is a prime example of GM's commitment to putting customers first for our domestic customers. We will continue to pursue customer-centric values and strive to further solidify our reputation as a trusted company."

This content was produced with the assistance of AI translation services.