Combating Evolving Voice Phishing... Woori Financial Holds Response Seminar with Police Agency
On July 21, Woori Financial Group held a "Financial Consumer Protection Seminar" at its main office in Hoehyeon-dong, Seoul, with more than 60 employees from key departments including consumer protection, FDS, and IT in attendance. The seminar was organized to further strengthen the group's ability to prevent and respond to rapidly evolving voice phishing and new types of financial crimes that are emerging with the misuse of AI technology.
Park Sanghyun, Superintendent of the Police Agency’s Telecommunication Financial Fraud Integrated Response Team, served as the guest lecturer. Based on his field investigation experience, Superintendent Park explained topics such as new types of financial crimes using AI technology, analysis of methods to bypass FDS systems and advancements in crime detection, and trends in voice phishing prevention and related legislative efforts, and he suggested practical response strategies.
Woori Financial Group is also pursuing a multifaceted support system covering everything from the prevention of voice phishing damages to post-incident relief. The group was the first in the banking sector to recruit a financial crime investigation expert with a police background, strengthening its fraud prevention capabilities with knowledge accumulated from actual cases. Last month, in coordination with the Woori Financial Future Foundation, the group conducted a special financial lecture for over 200 self-supporting youths, covering prevention methods for voice phishing and loan fraud.
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Efforts to expand post-incident relief for affected customers are also underway. Since July 20, customers who have suffered from voice phishing and use the 'Saehimang Hallssi II' product have been able to receive an annual interest rate discount of 0.3 percentage points. In addition, Woori Financial Group was the first in the financial sector to introduce free insurance services for voice phishing victims in April 2024, and it has since expanded these services to group subsidiaries such as cards, capital, securities, and savings banks.
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