Gangnam District Automates Property Tax Bill Resending with One-Click Printing

“Email Printer” Developed by Staff Streamlines Four-Step Process into a Single Action

Seoul's Gangnam District (headed by Mayor Hyunki Kim) announced on July 21 that the 'Automatic Email Sending System for Printed Documents (Email Printer)', developed in-house by an employee, has been applied to the July regular property tax procedures. Thanks to this implementation, the process for re-sending tax bills and detailed tax statements has been reduced from the previous four steps to a single 'print' command.

Program execution screen. Provided by Gangnam-gu.

During the July regular property tax payment period, there is a high volume of requests from residents who have lost their tax bills or wish to confirm their tax details again. Previously, staff had to go through four steps: converting the requested document to PDF, saving the file, attaching it to an email, and then sending it. Additionally, the payment instructions had to be located and attached separately, so the burden of repetitive work increased as more requests came in.

The new system utilizes a virtual printer installed on the computer. When the staff member runs the print command from the tax administration program or a Hangul document and selects 'Email Printer', the document is automatically converted to a PDF file instead of being printed on paper. The converted document is then immediately displayed in the dedicated sending program, and once the staff member verifies the contents and recipient, it is sent by email.

The sending process is designed to fit the internal administrative network. Documents generated on the staff member's computer are delivered to the Seoul Metropolitan Government's integrated mail system via an internal proxy server. By reducing dependence on external programs and utilizing standard components of the operating system, the new system can also be used in network-segregated work environments.

The virtual printer driver and staff-facing sending program were personally developed by a Gangnam District employee who analyzed the actual property tax work processes. Without the need for major changes to the existing work system, the familiar 'print' function for employees is now linked to the automated sending process. This means the solution can be introduced on site without requiring staff to learn new instructions.

When re-sending a property tax bill, the system also automatically attaches the guidance document with the payment period and methods. Taxpayers can receive both the bill and payment information in a single email, removing the inconvenience of separately querying about payment methods or requesting the instructions again.

The district has completed stability checks and functionality testing of the email-sending system in the actual work environment and is currently using it to handle property tax administrative tasks. After analyzing the results, they plan to expand its use to other tax-related tasks that involve frequent batch mailings, such as detailed tax statements and various notices.

Mayor Hyunki Kim stated, "This system is an example of an employee with the best understanding of the field directly improving work convenience," adding, "We will reduce repetitive work and provide property tax bills and payment information more quickly and accurately, thereby improving both administrative efficiency and resident convenience."

This content was produced with the assistance of AI translation services.