LG Uplus Partners with Ericsson to Jointly Develop Network-Based Voice AI Solutions

LG Uplus is partnering with the telecommunications equipment company Ericsson to target the global market for network-based voice artificial intelligence (AI).

President Boerye Eckholm Erickson (left) and President Hong Beomsik of LG Uplus pose for a commemorative photo. LG Uplus.

On July 21, LG Uplus announced that it is promoting a strategic partnership with Ericsson for the development of network-based voice AI solutions, global business expansion, and the evolution toward AI-native networks.

Through this collaboration, the two companies will focus on: ▲ developing technologies and system integration for network-based voice AI implementation; ▲ jointly pursuing the global business for voice AI solutions; ▲ designing and realizing AI-native network architectures; and ▲ conducting pre-verification work to adapt voice AI solutions to diverse global cloud environments.

The two sides will combine LG Uplus's expertise in commercial service delivery and AI technology through its AI call agent ‘IXIO,’ with Ericsson's globally recognized network technology capabilities. By the end of this year, they aim to complete technical verification and implement next-generation communication services where AI serves as a core element within the telecom network.

LG Uplus plans to develop voice AI by combining AI with its network infrastructure and elevating AI to a fundamental component of communication networks. By leveraging its high-quality voice networks, LG Uplus will build an environment that allows customers to connect and access essential AI features. Customers will be able to experience services where AI screens unwanted calls and an AI assistant supports work-related needs during calls.

In addition to customer-facing voice AI services, the two companies will broaden their collaboration from a network evolution perspective by advancing AI-native networks. The goal is to leverage AI so that networks can autonomously recognize operational situations, optimize performance and energy consumption, and automate fault response and service quality management.

Beomsik Hong, CEO of LG Uplus, commented, "Through this partnership, we will concretize our global business ambitions for voice AI and ensure that our AI-native network technology supports LG Uplus’s mid- and long-term growth while driving innovation in customer experience."

This content was produced with the assistance of AI translation services.