LG Uplus to Participate in AX Conference... Showcasing Core AICC Technologies and Services

Showcasing AICC Technology at AXIS 2026

LG Uplus announced on the 14th that it will showcase its AI Contact Center (AICC) technology at "AXIS 2026," Asia's largest artificial intelligence (AI) transformation (AX) conference.

AXIS 2026 is an event organized by Korea Management Association Consulting (KMAC) where companies share their AI adoption strategies and the latest technology trends. At the event, which runs through the 16th, LG Uplus has set up an exhibition booth to introduce its core AICC technologies and services.

A view of the LG Uplus exhibition booth set up at AXIS 2026. LG Uplus

At this exhibition, LG Uplus will unveil its AICC solution that connects the entire customer center operation process—from agent creation and validation, to supporting agents, post-quality management, and service improvement—through AI.

At the heart of linking the various functions of the AICC is the AI Orchestration Engine (AOE). The AOE analyzes customers' utterances and context, connects them to the appropriate AI agent, knowledge, and functions, and controls the operation of each function according to the consultation process. The agentic AI chatbot can understand and assess complex customer inquiries and even carry out actions in response.

The process of generating or validating AI consultation agents is also automated. "Text to Agent" automatically creates an AI consultation agent when the operator enters the consultation tasks and requirements in natural language. "Agent Evaluator" pre-validates policy compliance and consultation quality through simulation. "AI Consultation Advisor," which supports agents' work, analyzes conversations between customers and agents in real time, recommending necessary knowledge and helping agents focus more on customer response.

After a consultation ends, "Auto QA" automatically analyzes the quality of the consultation and provides suggestions for improvement. "VOC Insight" identifies key customer complaints and their underlying causes from the consultation content and suggests directions for improvement.

On the second day of the event, Namhee Seo, Executive Director of the AICC Product Tribe at LG Uplus, will deliver a keynote speech. Seo is expected to introduce LG Uplus’s vision for its AICC business.

This content was produced with the assistance of AI translation services.