"Wearing Shoes While Preparing Food"
Hema Responds: "All Dishes and Display Shelves Replaced"

An employee of a large Chinese supermarket was seen wearing shoes while standing on a cooking iron plate and a shelf, sparking a hygiene controversy after the image was posted on social media.


On July 5, Shangguan News in China reported, "A staff member at the Hema store was seen wearing leather shoes while standing on a cooking iron plate and a shelf, leading to a hygiene controversy."

An employee of a large supermarket in China was caught wearing shoes while standing on a cooking iron plate and shelf, causing a hygiene controversy after the images were shared on social media. According to Baidu China.

An employee of a large supermarket in China was caught wearing shoes while standing on a cooking iron plate and shelf, causing a hygiene controversy after the images were shared on social media. According to Baidu China.

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One customer recalled, "The employee was preparing food while standing with shoes on the iron plate and shelf that are used to prepare cooked food," adding, "I was truly shocked to witness such a scene at Hema." The customer explained that it was around 9 p.m., the store was crowded, and the staff clearly disregarded food safety.


The customer went on to say, "At the time, other employees were each doing their own work, and no one seemed surprised by the staff member standing on the iron plate with shoes. It felt as if this was considered a normal, everyday occurrence." Reportedly, when the customer complained, the employee responded, "This is an oyster specialty shop, and since oysters are placed on the grill with their shells, there is no need to worry about hygiene issues."


After complaining to the store staff, the customer also raised the issue with the online customer service center. A few days later, a store representative responded, "We have retrained the staff, and have replaced all dishes and display shelves to eliminate any potential hygiene risks."



The store representative further stated, "Such behavior is a serious violation of Hema's food safety standards," and announced that the store would be closed for thorough disinfection. They also said, "All Hema stores will conduct self-inspections and strengthen staff training to prevent such incidents from recurring."


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