KB Financial Wins Chairman of the Financial Services Commission Award for 'KB Open Innovation Program'

KB Kookmin Bank and Tinapse Named Top Collaborative Company

for Building a Real-Time Answer Quality Evaluation and Control System

with "Financial Consultation Agent"

KB Financial Group announced on June 25 that it received the Chairman of the Financial Services Commission Award, presented to the top collaborative company, at the "Startup OI (Open Innovation) #Financial Sector" event co-hosted by D.CAMP and the Korea Fintech Support Center in Mapo-gu, Seoul, on June 24.

Eokwon Lee, Chairman of the Financial Services Commission (far left), is taking a commemorative photo with Minseung Kang, CEO of Tynapse, and officials from KB Kookmin Bank at the 'Startup OI (Open Innovation) #Financial Sector' event held on the 24th in Mapo-gu, Seoul.

This event was organized to foster collaboration between startups and financial institutions, and to create opportunities for investment attraction and business expansion. Out of a total of 44 cases, five startups and their respective financial institution partners, selected through a preliminary screening, took the stage to present their problem-solving processes, business achievements, and cooperation strategies.

On this day, KB Kookmin Bank and Tinapse were recognized for excellence in collaboration through their case of building a "real-time answer quality evaluation and control system" to ensure the reliability of the "Financial Consultation Agent." They jointly received the Chairman of the Financial Services Commission Award, honored as the "Collaboration of the Year Award."

This year, both companies participated in the "KB Open Innovation Program" at the KB Innovation Hub Center, KB Financial's startup incubation organization, jointly carrying out projects such as designing a real-time answer evaluation model specialized for financial consultation agents and introducing RAG-based answer reliability verification technology.

The "KB Open Innovation Program" is a startup incubation initiative that supports the growth of the startup ecosystem and mutual development of financial companies and startups by providing opportunities for proof-of-concept (PoC) with KB Financial affiliates, enabling startups to verify and apply innovative technologies in real business environments. Selected startups are provided with a PoC grant of 10 million won and an exclusive project room at Gangnam HUB (WeWork Sinnonhyeon Branch).

Through this collaboration, KB Kookmin Bank has been credited with significantly reducing the risk of incorrect answers by blocking over 90% of "hallucination" phenomena, where AI generates false information, thereby greatly enhancing the stability and reliability of its generative AI-based "Financial Consultation Agent." The bank plans to further expand the application of the "Financial Consultation Agent" to key business consultation areas such as deposit and loan services and retirement pensions, while minimizing the error rate.

This content was produced with the assistance of AI translation services.