Jeonnam Metropolitan Mobility Support Center Launches "Walking in Others' Shoes" Experience for Drivers and Counselors

Drivers Experience Counseling Work to Foster Mutual Understanding
"Improving Quality of Life for People with Mobility Challenges Through Lottery-Funded Support"

The Jeonnam Metropolitan Mobility Support Center is operating a mutual understanding program for on-site staff in order to enhance the quality of transportation support services for people with mobility challenges.

The Jeonnam Metropolitan Mobility Support Center announced that from June 17 to July 8, it will conduct a total of five sessions of the “Walking in Others' Shoes—Counseling Center Work Experience” program for workers involved in transportation support services for people with mobility challenges in the province.

This program was designed to allow call taxi drivers serving people with disabilities to directly experience the work of the counseling center, understand both the process of handling user complaints and the working environment of counselors, and jointly seek ways to improve services.

More than 50 drivers, recommended by the operators of call taxis for people with disabilities in 22 cities and counties across Jeollanam-do, are sharing real counseling cases with counseling center staff and discussing complaints and difficulties that arise in the field.

In particular, this experience is not just a simple job training, but focuses on helping users, counselors, and drivers understand one another's perspectives. Drivers listen to users’ calls directly from the counseling desk and experience complaints about dispatch delays or service inconveniences from the counselor’s point of view.

A driver from Goheung County who participated in the program said, “Through this, I was able to understand the frustrations of users and the challenges faced by counselors, which are difficult to grasp while working in the field. I realized that better service is only possible when we understand each other’s perspectives.”

Going forward, the center plans to promote additional activities such as allowing drivers to experience using vehicles from the perspective of wheelchair users and having counselors visit the field to monitor the work environment.

Through these efforts, the center aims to identify on-site improvement tasks so that mobility support services can become a user-centered public service that goes beyond simple vehicle operation.

An official from the center stated, “Transportation support services for people with mobility challenges become warmer and safer when there is greater understanding between people. We will do our best to ensure that the value of this public-interest project, funded by lottery proceeds, leads to an improved quality of life for people with mobility challenges.”

Meanwhile, the center is operated under consignment from Jeollanam-do and, using lottery proceeds as funding, runs an integrated call center connecting 255 call taxis for people with disabilities, 3 rental taxis, and 749 voucher taxis across 22 cities and counties in the province.

This content was produced with the assistance of AI translation services.